Privacy Policy

Nivana Privacy Statement

Contact

If you have any questions after reviewing this policy, would like more information about our privacy practices, or would like to make a complaint, please contact us by email at info@nivana.nl

Collection of Personal Information

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website or make a purchase. "Personal information" means any information about an identifiable individual. Below, you'll find detailed information about what personal information we collect and why:

I. Device Information

  • Purpose of collection: Automatically collect information about your device to load the website accurately and to perform analyses of website usage so that we can optimize our website.

  • Source of collection: Cookies, log files, web beacons, tags or pixels when you visit our website.

  • Disclosure for business purposes: May be shared with our processor Shopify.

  • Data collected: Web browser, IP address, time zone, cookie information, pages visited, search terms, and your interaction with the website.

II. Order information

  • Purpose of collection: Processing your purchases, including payment, shipping, invoices, communications, risk assessment, and marketing communications (in line with your preferences).

  • Source of collection: Collected directly from you.

  • Disclosure for business purposes: May be shared with Shopify.

  • Data collected: Name, billing address, shipping address, payment information, email address, and telephone number.

III. Customer Support Information

  • Purpose of collection: Providing customer support.

  • Source of collection: Collected directly from you.

Minors

Our website is not intended for individuals under the age of 13. We do not intentionally collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the email address above to request its removal.

Sharing Personal Information

We share your personal information with service providers to provide our services and fulfill contracts with you, as described above. Examples include:

  • Shopify manages our online store. Learn more: Shopify Privacy Policy.

  • Legal Obligations: We may share information to respond to subpoenas, search warrants, or to protect our rights.

Use of Advertising

We use personal information for targeted advertising and marketing communications that may be of interest to you. For example:

  • Google Analytics: Insights into website usage. Opt out via the Google Analytics link.

  • Shopify Audiences: Show ads to buyers who may be interested in our products.

  • Opt out of targeted advertising via: Facebook, Google, Bing or optout.aboutads.info .

Use of Personal Information

We use your information for:

  • Offering products and services

  • Payment processing

  • Shipping and fulfillment of orders

  • Inform about new products, services and offers

Legal Basis

Under the GDPR, we process personal information based on:

  • Your consent

  • Execution of the agreement

  • Compliance with legal obligations

  • Protection of vital interests

  • Performance of a task in the public interest

  • Legitimate interests which do not outweigh your fundamental rights and freedoms

Preservation

We retain personal information for administrative purposes unless you request us to delete it. For information on data erasure, please see the "Your Rights" section.

SMS marketing: We use your information for order updates, reminders, offers and reviews.
Cookies keep track of items you place in your shopping cart, including abandoned checkouts.

Sale of Personal Information

Our website does not sell personal information as defined by the CCPA (California Consumer Privacy Act).

Your Rights

GDPR (EEA)

  • Right to access your data

  • Right to portability

  • Right to correction, updating or deletion

Your data will be processed in Ireland and may then be stored outside of Europe, including Canada and the US. Learn more: Shopify GDPR Whitepaper .

CCPA (California)

  • Right to access your personal information

  • Right to transfer

  • Right to correction or deletion

  • Authorized agent can submit requests on your behalf

Cookies

Cookies are small files placed on your device for:

  • Improving your browsing experience

  • Remembering actions and preferences

  • Analysis of website usage
    Types of cookies: functional, performance, advertising, social media/content cookies.

Do Not Track

Our data collection and use practices do not adapt in response to “Do Not Track” signals from your browser.

Changes

This Privacy Statement may be updated periodically to reflect changes in practices, legislation or operational reasons.

Complaints

  • Please contact us by email or post if you have any questions or complaints.

  • If you are not satisfied with our response, you can lodge a complaint with your local data protection authority.