Return & Refund Policy
At Nivanafashion, we strive to provide all our customers with high-quality service and an enjoyable shopping experience. Our return and refund policy is carefully designed to ensure maximum customer satisfaction under specific conditions. Please read the following guidelines carefully.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for items on sale. Sale items are excluded from this guarantee.
No Refunds for Sale Items
Products purchased on sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.
Return Shipping Costs
Customers are responsible for the shipping costs of returned items. Nivanafashion does not reimburse return shipping costs and is not liable for any expenses incurred during the return process.
Return Notification Deadline
Returns must be reported within 14 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to remain eligible for a return.
No Exchanges for Sale Products
Sale items cannot be exchanged, even in cases of sizing errors. Please make sure to choose the correct size before completing your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all items with manufacturing defects. If a product is defective, it may be returned for a full refund or exchanged, depending on your preference.
Return Procedure
To initiate a return, please send an email to info@nivanafashion.com. Once your return request is approved, you will receive detailed instructions to complete the return process. You can also download the return form below.
Return Form Requirement
Returns without a fully completed return form cannot be processed. Please ensure that you include this form with your return to guarantee efficient handling of your request.
Conclusion
Nivanafashion is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly.
For any questions or comments, please contact our customer service at info@nivanafashion.com